Privacy Policies

Welcome to PVCPatches.co.uk, the home of custom-made PVC patches for keychains, hats, uniforms, gear, and everything in between. Your privacy matters to us, and this Policy is here to explain what we collect, why we collect it, and how we protect it. It's comprehensive, but we've written it in a clear, friendly tone so you can easily understand every clause mentioned in it.

By using our website, you agree to the practices described in this Privacy Policy.

PVCPatches.co.uk is a UK-based business specializing in the design and creation of custom PVC patches. Whether you're ordering morale patches for your team or custom keychains for a brand launch, we collect certain information to serve you better and keep things running smoothly.

We only collect what we need to fulfil your order, respond to your queries, or improve your experience. Here's what that may include:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Business name (if applicable)

• Product preferences
• Design specifications
• Quantity and customization notes

We do not store card details. All transactions are securely processed through third-party payment gateways (e.g., Bank Transfer, Stripe).

• IP address
• Browser type and version
• Time zone setting and location
• Operating system and platform
• Device type

• Pages visited
• Time spent on each page
• Click patterns and navigation paths

We use cookies to personalize your browsing experience.

We collect data in a few ways, some from you and some through tech that runs in the background.

• Directly from you when you:
  • Place an order
  • Contact us via form, chat, or email
  • Request a quote or sample
  • Sign up for newsletters
• Automatically through:
  • Cookies
  • Analytics tools
  • Server logs
• From third parties, such as:
  • Payment processors
  • Social media platforms (if you interact with us via those channels)

We don't collect data just for the sake of it. Here's why we need it:

• To process and deliver your orders accurately
• To communicate order updates, delays, or design confirmations
• To respond to your customer service queries
• To improve our website, products, and customer experience
• To send you marketing offers (only if you opt in)
• To comply with legal and regulatory obligations

Here's how your info helps us serve you better:

Contact and order details are collected for the purpose of processing orders. They are a contractual necessity. For our legitimate interest, we gather contact and usage data as a part of our customer service. The email address used for email marketing solely depends on your consent. The technical and usage data also helps in fraud detection. We use cookies for analytics and site improvements. We will never sell or rent your personal data to anyone.

We'll keep your data only as long as necessary:

• Order-related data: up to several years (for tax and accounting purposes)
• Marketing data: Until you unsubscribe or request deletion
• Customer service chats: Typically 12 months

You can ask us to delete your data at any time, and unless we have a legal obligation to keep it, we will.

Security is a top priority. We take both technical and organizational measures to ensure your data is protected.

• SSL encryption across our website
• Secure third-party payment gateways
• Regular malware scanning
• Restricted access to personal data within our team
• Password-protected internal systems

However, no system is completely foolproof. If there's ever a data breach, we will notify you in line with legal requirements.

You're in control of your data. Here's what you're entitled to:

• Right to access – Ask what info we hold about you
• Right to rectification – Fix inaccurate or incomplete data
• Right to erasure – Request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to object to marketing
• Right to lodge a complaint – Contact the ICO if you're not happy with how we handle your data

Cookies help us understand how people use our website and let us personalize your experience. Here's a quick breakdown:

• Essential cookies – Make the site work (e.g., checkout)
• Performance cookies – Analyze how users navigate our site
• Functional cookies – Remember choices like your location
• Targeting cookies – Used for advertising (only if you opt-in)

You can control or delete cookies through your browser settings. Please note: blocking some types may affect your experience on the site.

We work with trusted service providers to enhance your experience. These may include:

• Payment processors – Bank Transfer, Stripe
• Email marketing tools – (only if you subscribe)
• Analytics tools – Google Analytics

Each of these services has its own privacy practices. We encourage you to review them if you're curious.

Our website is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us immediately, and we will delete it.

We may update this Privacy Policy from time to time. If the changes are significant, we'll let you know via email (if you're subscribed) or a notice on the website. Make to keep an eye on all the latest changes and updates.